FAQs

THE PRODUCT

Are the wallets leather?
Yes, our wallets are made of 100% genuine leather.
Do I receive two wallets, or one?
Each wallet comes with two wallets, an outer one for your travel necessities and an inner wallet for your everyday travels. 
How do I insert the inner wallet into the outer wallet?
To insert the inner wallet into the outer wallet, simply place the front of the inner wallet under the left slip of the outer wallet (under the passport area).
How should I use my wallet?
There are many ways you can use your wallet. The smaller inner wallet connects to the outer wallet so you can use both (or just the outer wallet) at  the airport and then remove the inner wallet to use for everyday travelling. The outer wallet holds all of your important travel documents and the inner wallet is for your everyday cards and cash. The travel wallet also comes with a travel pen which we think will come in handy when filling out those pesky customs and travel forms.
Do I receive a box or bag with my travel wallet? 
It comes with both! Your travel wallet will come in a stylish black box and a drawstring bag. The bag is perfect to store your outer wallet after you've used it at the airport. 
How should I care for my wallet?
Kyza Travel Co. travel wallets are made from genuine leather so although they are high quality, improper care can lead a shorter duration and visible wear, as like most products. We recommend you keep the travel wallet away from direct sunlight for extended periods of time, wipe with a leather cleaner or warm water using a cloth and when not in use, store them away from dust in your drawstring bag, which comes with your wallet. Over time, leather will scratch and wear, which may improve the look of the product however it is always important to condition with a leather cleaner if the wallet experiences deep and visible scratches.
There is something wrong my wallet, what should I do?
If the product is faulty or not performing as it should, you should let us know so we can replace or refund the wallet. Contact hello@kyzatravel.co with the subject “FAQ Return”.
Can I purchase an inner wallet and outer wallet with two different colour schemes?
At the moment, we are not offering to sell an inner wallet and outer wallet of two different colour schemes. However this is something we are definitely looking at providing in the future to allow customers to mix and match their Kyza Travel Co. travel wallets.

SHIPPING & PAYMENT

Do you offer free shipping?
Yes, we offer free express shipping Australia-wide. international shipping prices may vary depending on the country. However do not cover the cost of customs tax when shipping internationally. This is the responsibility of the customer to pay for the relevant customs tax when ordering our wallet into their respective country. 
How long will shipping take?
We only offer express shipping on all our orders all around Australia. As a guide, it should take 2 - 4 days for all metropolitan areas in Australia. Regional areas may experience delays due to increase distance or the effects of weather and natural events. If you need a more accurate update on shipping, please contact hello@kyzatravel.co and use the subject “FAQ Shipping”.
I entered the wrong shipping address for my order, how do I change them?
We try to process our orders as soon as possible, therefore you should promptly contact hello@kyzatravel.co with the subject “FAQ Change order information”.
How do I choose my shipping option?
If you're from Australia, we only provide free express shipping. If you're not from Australia, you can simply select your shipping option at checkout. We offer express international shipping as well as standard. 
Where do you ship to?
We ship worldwide.
What payment methods do you accept?
Our payment methods are governed by our host e-commerce site Shopify. Therefore we accept Visa, Mastercard, American Express and Paypal. If you are having difficulties finding a suitable payment method, please contact hello@kyzatravel.co and use the subject “FAQ Payment”
My payment method isn’t working, what should I do?
Our payment methods are governed by our host e-commerce site Shopify. Unless notified by Shopify that there are system issues with payment methods, we believe there should be no difficulty completing a payment method unless payment details have been ordered incorrectly. Nonetheless sometimes errors still occur and therefore you should contact hello@kyzatravel.co with the subject “FAQ Payment”
 

PLACING AN ORDER

I used the wrong contact details for my order, how do I change them?
We try to process our orders as soon as possible, herefore you should promptly contact hello@kyzatravel.co with the subject “FAQ Change Order”.
I’ve changed my mind and want to pick a different colour scheme, how do i change my order?
You should promptly contact hello@kyzatravel.co with the subject “FAQ Change order”.
I didn’t receive a confirmation email, is there something wrong?
You should receive a confirmation email after providing a valid payment and delivery address option. As we try to process our orders as soon as possible, you should promptly contact hello@kyzatravel.co with the subject “FAQ Order issues”.
I confirmed my order but forgot to use my discount code, how can I redeem my code still?
That’s ok. Just be sure to tell us straight away so we can get you your discount. Contact us at hello@kyzatravel.co with the subject “FAQ Discount”
My discount code does not work?
Tell us straight away so we can get your discount code working. Contact us at hello@kyzatravel.co with the subject “FAQ Discount”

RETURNS

How do I return a product?
 You should first check our return policy to ensure you are still eligible to return the product. Then contact hello@kyzatravel.co with the subject “FAQ Return”
How do I check the status of my return?
We will do our best to complete the return process promptly however you can contact hello@kyzatravel.co with the subject “FAQ Return” for an update on your return order.

WORKING WITH US

How can I work for Kyza Travel Co.?
That’s exciting to hear you would like to be part of the team! Contact us at hello@kyzatravel.co with the subject “Careers”.
I would like to be ambassador for Kyza Travel Co., how can I do that?
That’s great to hear you would like to represent our brand. We generally market via social media, mainly Instagram. You can follow our instagram page and send us an inbox or contact us at hello@kyzatravel.co with the subject “Ambassador”.
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